Our return window for eligible products
Help / Returns
A fair return, clearly explained.
Changed your mind or something not right? Contact customer care and we will guide you through the correct route.
Get the correct return instructions
Statutory rights remain unaffected
01 / Eligibility
Unused, unopened and sealed.
Eligible products may be returned within 30 days when unused, unopened and in their original sealed packaging. Opened food supplements cannot normally be accepted for a change-of-mind return.
02 / Damaged or incorrect
Tell us promptly.
Email us if an item arrives damaged, appears faulty or is not what you ordered. We may request photographs and will arrange the appropriate replacement or refund.
03 / Returning an item
Contact us before posting.
Email your order number and reason for return. Wait for confirmation before sending anything to: 23 Murrain Drive, Downswood, Maidstone, Kent, ME15 8XJ. Keep proof of postage.
04 / Refunds
Back to the original payment method.
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time. Original delivery upgrades and change-of-mind return postage are normally non-refundable.
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